Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@miorian.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns are at the customer's expense.

You can always contact us for further assistance at hq@miorian.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Condition of Returned Products

Our products must be returned unused and in new, perfect condition, with all protective materials in place and tags and stickers still attached (if applicable), in their original packaging, including all accessories and documents. We reserve the right to refuse a return if the product shows signs of wear or has been altered from its original condition, or to reduce the refund amount proportionally based on the applicable replacement value.

All returns will be subject to a quality control ("QC") check by us, to verify the authenticity of the materials (22k gold vermeil, 2.5 micron thickness) and the integrity of the product. If a product does not meet these standards, we will refuse the return and the product will be shipped back to the customer at their own expense.

Products That Cannot Be Returned

Orders for personalized products or products made to the customer's specific requests (for example, engraved rings or custom sizing) cannot be cancelled and are not subject to the right of withdrawal, and cannot be returned for either replacement or refund.

You can ask for a return in case of defective, damaged, or non-conforming products, for which the right to replacement or refund remains guaranteed under applicable law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@miorian.com.